Terms and Conditions
Bedrooms Plus Ltd. is a family run business specialising in sliding wardrobe doors and high-quality furniture accessories. We are based in Hamilton, Scotland and have been in operation since 1980.
Every effort is taken to deliver orders within the shortest time frame possible. If an item will be delayed we will email to let you know. We aim to dispatch all orders the same day when placed before mid day Monday - Friday. Although this is achieved most of the time we do not guarantee this dispatch time - however, we do guarantee a 1 working day maximum dispatch time on all orders excluding custom made sliding doors and interior furniture. We aim to deliver all international orders as fast as possible also, but delays are always possible due to customs control. Next Day delivery options are subject to courier working days, which are classed as Monday to Friday excluding public and bank holidays. Orders placed on a Friday are not guaranteed for delivery on Saturday. Next Day orders received after 12pm will be dispatched the next working day via our express service.
We mainly use Royal Mail for orders so there are no exclusions on delivery to the United Kingdom. Some larger order will be sent via courier and if this is the case you will receive an email notification with tracking information. Sliding wardrobe door and wardrobe system orders are only available using our home delivery service which is estimated at 14-21 days for standard stock sliding doors and 21-28 days for all custom made sliding doors. If any other delivery method is selected it will be invalid and automatically revert to home furniture delivery. You will not be charged any extra by selecting another service, as this service has a flat rate of £59 for Mainland UK excluding the Scottish Highlands and £79 for ROI, NI and Scottish Highlands. A valid and correct telephone number is required to process all sliding wardrobe door and home furniture orders. In the event of a number being incorrectly provided, we will aim to resolve this with you, however, delivery delays can occur. Any products in the "sliding wardrobe doors" or "wardrobe interiors" tabs are only available in the UK and are not available for international delivery.
We offer 30 days returns on all items on our website with the exception of the Sliding Wardrobe Doors & Interiors categories where a 14 day returns policy is offered. All items that are delivered by post or courier will come with a unique return address on the paperwork which can be used for returns. For larger items which by their nature cannot be returned by post or courier, please contact customer service on 01698 209888 and we will arrange collection via our 2 person service. Original packaging protective corners must be kept to return these items for insurance purposes. Sliding doors and interiors that have been fitted in any way will not be accepted for return or exchange. Return costs will be paid by the buyer.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. Custom made sliding wardrobe doors are exempt from cancellation due to custom manufacturing.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Bedrooms Plus Ltd, Unit 2 Murray Court, Hillhouse Industrial Estate. Hamilton, ML3 9SL - Scotland, firstname.lastname@example.org, Phone number: 01698 209888) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the below model cancellation form or the form included in your order confirmation, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. For goods that by their nature cannot be returned by post, the cost is estimated at a minimum of approximately £59 with a maximum of £79 depending on location as some items require a 2 person collection service.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
To cancel an order, you can use the cancellation form link at the bottom of every order confirmation email, or by emailing us directly at email@example.com with the following text deleted and filled in at the appropriate fields:
To Bedrooms Plus Ltd.
Unit 2 Murray Court
Hillhouse Industrial Estate
I / We[*] hereby give notice that I / We[*] cancel my/our [*] contract of sale of the following goods [*] with order number: [*]
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
[*] Delete as appropriate.
After 14 days has lapsed, the original purchase price will be refunded only and no original carriage costs. This excludes any products in the "Sliding Wardrobe Doors" or "Wardrobe Interiors" category which offers a 14 days maximum return period.
We will not accept any returns after 30 days from the date the item was delivered.
We would advise a recorded delivery option to guarantee delivery to our warehouse. Once received and inspected that the product has no sign of wear or damage we will issue a refund of the original purchase price. We will issue refunds for undamaged goods within 24 hours from the receipt of the goods back at our premises.
All prices stated on our website include VAT at 20% and exclude delivery where a delivery charge applies.
In the event that a Bedrooms Plus product is mistakenly listed at an incorrect price, We reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. Bedrooms Plus reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your Paypal account or credit card has been charged. If your account has already been charged for the purchase and your order is cancelled, Bedrooms Plus will issue a full refund in the amount of the incorrect price.
All products on our website come with a minimum 1-year warranty. Some of our products come with a longer warranty period and this will be stated in the product description.
Sliding Door Warranty:
All sliding wardrobe doors come complete with a 10-year warranty on moving parts. This covers all top and bottom guides. In the event of a failed top or bottom runner, we will replace the part for you assuming the part has not been discontinued. This warranty does not cover the track, frame or panels on the doors. All doors are sold on a supply only basis unless otherwise stated and we cannot be held responsible for any damage as a result of fitting the products by a third party.
We make the process of ordering your custom made sliding doors very easy by including a unique payment button on your invoice. This allows you to pay for your order securely online. Returns, cancellations or exchanges are not accepted on made-to-measure doors after production has begun due to the custom manufacturing involved. Bedrooms Plus Ltd cannot be held responsible for the unsatisfactory fitting of its products as a result of mistakes made by the buyer when measuring. Changes on any measurements must be notified in writing within 24 hours of order and these can only be edited if manufacturing has not begun.
By making payment of a made to measure invoice you agree that all stated custom opening sizes and specification are correct and you wish to proceed with your order. Dimensions A,B,C,D & E in your made to measure invoice refers to the internal dimensions of your opening space. We will manufacture your doors to fit this exact space with the correct calculations. If you require the opening space to be altered for the use of fillets or end panels please let your point of contact know and we will be happy to do this for you and recalculate. Your doors will be manufactured to fit the exact opening height and width specified on your invoice. We cannot be held responsible if doors and track are ordered that are too large to manoeuvre into your home or if doors do not allow access to internal furniture when in place, so please consider measurements when ordering and ask your sales representative if you have any questions.
Sliding Doors layouts based on the quantity of doors are as follows:
2 door system: 1 door on the front track and 1 door on the back track.
3 door system: 1 door to the left on the back track, 1 door in the centre on the front track, 1 door to the right on the back track.
4 door system: 1 door to the left on the back track, 2 doors in the centre on the front track, 1 door to the right on the back track.
5 door system: 1 door to the left on the back track, 3 doors in the centre on the front track, 1 door to the right on the back track.
Any faults must be reported within 72 hours of delivery. Any reports after this will incur new charges including delivery. Delivery is quoted at 21-28 days. Delivery is almost always achieved before this, but depending on the time of year, slight delays can occur and we will be able to keep you updated at all times. Depending on location, delivery will require a signature on delivery or a photograph of the doors on location will be taken and this will act as proof of delivery. All doors are sold on a supply only basis unless otherwise stated and we cannot be held responsible for any damage as a result of fitting the products by a third party.
Custom KwikCaps® manufacture involves us replicating a near identical match to any woodgrain or colour. As this is a custom manufacturing job we are unable to accept returns or issue refunds after production has begun.
Colour Matched Products:
Where colour matched products are offered, this does not guarantee a 100% match to the colour mentioned. We aim to provide as close a match on all of our colour matched products as possible however slight variations can occur. This refers to our KwikCaps range with matching colours and our end panel and fillets that are designed to match the corresponding door panels on our sliding wardrobe door range.
The original item must be returned to our warehouse prior to the new item being despatched, terms and conditions are as above.
Damaged on Arrival:
If goods are damaged on arrival please inform us immediately. If the box is visually damaged on delivery and requires a signature, please sign courier delivery notes as "damaged" or reject the parcel. If you find the item is damaged please notify us immediately or within 72 hours of the delivery time. If this guideline above has been met, we will arrange to replace the item in the shortest time possible. NO refunds will be issued after 30 days has lapsed from the receipt date under any circumstances. Regarding all products from our home delivery service (which includes sliding doors, track sets, interior furniture and lighting etc.) PLEASE INSPECT YOUR ORDER UPON DELIVERY. Any damages must be reported to firstname.lastname@example.org within 72 hours so that we can arrange a replacement as quickly as possible. Damages reported after 72 hours will take longer to process. Due to health and safety reasons, our home delivery drivers may not be able to enter a house with what they class as dangerous animals. They also reserve the right not to deliver upstairs if they see potential risk or obstructions including baby gates. The delivery network drivers will deliver in a manner that they believe to be safe and will follow their relevant health and safety code of practice.
All of our products sold have a one year guarantee or more if stated. This guarantee excludes wear and tear and accidental damage. We would require the fault to be reported to us via email to email@example.com and we will do our best to help. We will, in most cases, instantly send a replacement order.
We accept PayPal and credit/debit card payments.
We process all credit and debit card orders and take payment at the point of order through the SagePay secure service including 3D secure fraud protection for all credit/debit card payments. We do not store any of this information, so you can be assured all of your transactions are 100% safe. We have full PCI compliance and our badge to validate this can be found at the bottom of our website.
EU Online Dispute Resolution Service:
From 15 February 2016, the European Union introduced a service to help resolve online sales disputes. You can follow this link to EU ODR for more information. However, we're sure you'll always get on better and far quicker by getting in touch with us first.
As the majority of products on our websites are our own exclusive products, in most cases we have professionally photographed every product for use on our sales channels. Copying, editing or any form of use of non-stock images is strictly prohibited and we monitor this constantly. Any attempt to use our images will be dealt with via appropriate legal means.
If you need to talk to us, please call 01698 209888, or email us on firstname.lastname@example.org
Thank you for your business.